Trader Joes Fan : Recipes and Favorite Product Reviews - Re:From the mouth of a TJ's employee

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snappeacrisp
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Re:From the mouth of a TJ's employee - 2008/09/11 18:58 Wow -- I was horrified by the first post, and relieved by all of my fellow TJ's employees who rushed in to clarify that 99.999% of us don't share that attitude!

I love TJ's. I loved shopping there for years, and I love working there even more. My customers are awesome. I love joking and laughing and flirting and helping and giving stickers to little kids. Sure, there's an occasional customer who sucks. People suck everywhere, sadly. But if you can't move past that one bad experience out of a day and move on to the next customer who's fun and interesting and amazing, then you need to get out of customer service. That attitude will just be a drain on everyone around you, including your fellow employees who like their jobs.

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traderguymissionviejo
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Re:From the mouth of a TJ's employee - 2008/09/17 07:44 I worked in demo 5 days a week for 6 hours of my shift and the last few hours after closing i'd help stock shelves and misc crap.
I must say the customers all came from a very rich area and were all very polite and incredibly curious about the food and how much us crew members knew about it.
At our store the Captain (mngr) would rather us spend 8 hours walking a customer through the store and building a relationship then even stocking shelves or taking delivery's or anything that seemed improtant to us guys who closed at night and got left with all the work.
but in the end i see how we had repeat customers who called us by name, and who knew our product so well they'd know when the shipment days were.
I miss that job but i moved on to bigger better things.

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Zed The Merciful
User

Re:From the mouth of a TJ's employee - 2008/09/18 17:56 Yeah, there is a lot of work that the customers never see, or even consider. But we are a customer service driven business.Being at my NJ store for almost 5 years, I've developed a really great raport with many of our regular customers, and their families. They always look for me, and take the time to say hi. I would rather stay a few minutes late to get the job done than to ever rush the time I spend helping some one. Film first,I bleed D-76.

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