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Trader Joe's Fan Forum  


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Re:From the mouth of a TJ's employee - 2008/09/11 18:58 Wow -- I was horrified by the first post, and relieved by all of my fellow TJ's employees who rushed in to clarify that 99.999% of us don't share that attitude!

I love TJ's. I loved shopping there for years, and I love working there even more. My customers are awesome. I love joking and laughing and flirting and helping and giving stickers to little kids. Sure, there's an occasional customer who sucks. People suck everywhere, sadly. But if you can't move past that one bad experience out of a day and move on to the next customer who's fun and interesting and amazing, then you need to get out of customer service. That attitude will just be a drain on everyone around you, including your fellow employees who like their jobs.
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Re:From the mouth of a TJ's employee - 2008/09/17 07:44 I worked in demo 5 days a week for 6 hours of my shift and the last few hours after closing i'd help stock shelves and misc crap.
I must say the customers all came from a very rich area and were all very polite and incredibly curious about the food and how much us crew members knew about it.
At our store the Captain (mngr) would rather us spend 8 hours walking a customer through the store and building a relationship then even stocking shelves or taking delivery's or anything that seemed improtant to us guys who closed at night and got left with all the work.
but in the end i see how we had repeat customers who called us by name, and who knew our product so well they'd know when the shipment days were.
I miss that job but i moved on to bigger better things.
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Re:From the mouth of a TJ's employee - 2008/09/18 17:56 Yeah, there is a lot of work that the customers never see, or even consider. But we are a customer service driven business.Being at my NJ store for almost 5 years, I've developed a really great raport with many of our regular customers, and their families. They always look for me, and take the time to say hi. I would rather stay a few minutes late to get the job done than to ever rush the time I spend helping some one. Film first,I bleed D-76.
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Re:From the mouth of a TJ's employee - 2009/11/08 03:04 Ok, I'll admit it. During a really long, rough day I can feel the same way about the customers. Then one of my favorites shows up, like my 4 year old "boyfriend", or I meet a totally awesome new customer.

The service industry is not always an easy place to work but if you're going to work in it Trader Joe's is by far one of the best places to do so. If your store is so bad, quit. Make room for someone who would love your job.

You can't control anything but your attitude.


And if you're a customer the best thing you can remember about us crew members is this: We're real people too so the golden rule still applies.
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Re:From the mouth of a TJ's employee - 2009/11/15 10:50 Im fairly certain that the OP hasn't been employed long, or didnt stay employed for long. People with his kinds of attitudes are not very welcome at Trader Joe's.

I work in the Los Gatos store which is in the middle of a fairly rich area. You'd expect people to be more pompous, but in reality, they're not. Its all about the attitude you have. If you come in expecting to have a bad day, you probably will. If you have a bad attitude towards your work and your customers, it will seem like they all suck and that you work in one of the worst stores in the whole company.

Well, the great thing about TJ's is that even as a part-time employee, you have a say in your store. Unless you have the worst captain ever, and your Fulltimers have no regard for the part-timers, your opinion will be heard and heeded. I often point out to the Full-timers things that we can do better. Week later, changes are implemented.

On the topic of branding. Trader Joes mineral water may be Crystal Geyser, but guess what, its cheaper. Crystal Geyser is 1.19$, TJ's mineral water is 89c. What are you complaining about when you get the same great product for much much less.

Its all about how you approach the situation.
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